Cancellation & Returns

Under the United Kingdom's Distance Selling Regulations, if you have purchased goods and have simply changed your mind, you may return the goods to us for full or partial credit, subject to the following conditions:

  • The item(s) is in stock condition i.e. as it was when it was delivered to you
  • You inform us of your desire to cancel within 14 calendar days of delivery of the product(s)
  • You pay the return delivery charges
  • Goods are returned within 14 calendar days of cancellation
  • We will withhold refunds until the goods are returned (or evidence of return is provided) and we can reduce the amount of money refunded for goods returned which show evidence of use beyond the handling necessary to see whether the goods were as expected
  • We will refund within 14 days of cancellation of service contract or receipt of goods (or of evidence of the consumer returning them)
  • Where the consumer cancels a contract, any ancillary contract (such as a warranty or credit agreement) is automatically cancelled

Please enclose a copy of your order details (including full name, address and order number) with the returned items and reason for return.